Module B: Quality Engineering

Subject description

Technical quality as basic engineering discipline;

Quality concept and accompany fields (standardization, certification, etc.);

Quality system management;

Total quality management (TQM) (techniques for solving problems and quality circle);

Procedures and basic tools for quality assurance (control charts, Quality Function Deployment QFD, Failure mode and effect analysis – FMEA, statistical process control – SPC, optimal experiment planning, etc.);

Quality and standardization (production, laboratory, service, environment, safety, health care, etc.);

Education, motivation and continuous training;

System reliability and maintenance;

The subject is taught in programs

Objectives and competences

Aim of the course is to get acquainted with concrete knowledge on technical quality of product and services assurance and achievement on the basis of measurement and testing, processes supervision, tools for total quality management. Student is trained for solving problems with different modern principles and tools for total quality assurance. Candidate become aware of reliability elements and basics of system maintenance. Basic specifics, requirements and solutions for technical quality are presented on practical examples and problems. The final objective of the subject is to be directly involved in the real environment in the field of quality.

Teaching and learning methods

Lectures, exercises, seminar work, excursion

Expected study results

After successful completion of the course students should be able to:

explain basic concepts in the field of technical infrastructure, standardization, accreditation, European and national legislation, the creation of a standard, the purpose of the directives,
use all types of quality assurance standards by fields,
describe the work of auditors and certification bodies,
outline overall quality management, use of quality assurance tools, and methods such as QFD and FMEA,
evaluate quality and safety in the field of environment,
plan and perform concrete work in the field of testing, work for quality assurance and safety, preparation of optimal experiment,
prepare quality manual and implement a quality system.

Basic sources and literature

www.sist.si, www.iso.org, www.iec.ch, www.iecee.org, www.cenelec.org, www.itu.int, www.cenorm.be, www.gov.si/sa, www.ilac.org, www.mirs.si, www.euramet.eu, www.wto.org, www.ansi.org, http://ts.nist.gov, www.conformityassessment.org, www.wssn.net, www.oiml.org, www.asq.org, http://ec.europa.eu/enterprise/newapproach/
Drnovšek, J.; Pušnik, I.; Bojkovski, J.; Begeš, G.; Kakovost sistemov. Ljubljana: Fakulteta za elektrotehniko 2007
Pond, R.J.: Fundamentals od Statistical Quality Control. New York: Macmillan College Publishing Company 1994
Montgomery, D.C.: Introduction to Statistical Quality Control. izdaja. New York: John Wiley & Sons Inc. 2001
O`Connor, P.D.T.: Practical Reliability Engineering. 4. izdaja. New York: John Wiley & Sons Inc. 2002
Feigenbaum, A.V.: Total Quality Control. 3. pregl. jubilejna izdaja. New York: McGraw-Hill, Inc. 1991
Robin E. Mcdermott, Raymond J. Mikulak, Michael R. Beauregard: The Basic of FMEA. Portland, USA
John Terninko: Step-by Step QFD. Boca Raton, Florida, St. Lucie Press 1997
Lou Chen: Quality Function Deployment, Addison Wesley Longman, 1995
A.J.Marlow: Quality control for Technical Documentation, Amazon, 2005
QualSoft: Busines Improvement Software, Birmingham, 2000
Yoi Akao: QFD, Portland, Oregon, Productivity Press, 2000
VIM – International Vocabulary of Terms in Legal Metrology (OIML, 2000)
Slovenski inštitut za standardizacijo: SIST EN 45020 – Standardizacija in z njo povezane dejavnosti – Splošni slovar, 2007