[ICTinfo] Half of employees continue with hybrid work, which they are more satisfied with

Date of publication: 3.10.2023

A new study on the future of work by Omdia finds that jobs are becoming increasingly diverse. More than half (57%) of the ICT and HR directors surveyed estimate that employee satisfaction has increased when working from home and hybrid working, while it has decreased when returning to work full-time.. The study reveals that around half of employees have continued to work either on a permanent hybrid basis or even on a fully remote basis. Three quarters of companies (76%) are looking to partner with service providers and existing or new digital technology suppliers for better support. As many as 69% of companies believe that hybrid working brings more diversity, equality and inclusion to the business, 63% believe that hybrid working makes employees feel more connected within the team, and 59% believe that hybrid working also helps to close the gender gap in recruitment. "More diverse ways of working contribute to employee productivity, satisfaction and a positive customer experience," points out Adam Holtby, Principal Analyst at Omdia and co-author of the study. "Companies need help from digital partners, processes and technologies to select and drive successful initiatives for the future of work," he adds. More than a quarter (28%) of the companies surveyed in the study estimate that the capabilities they are looking for when selecting partners to support their workplace transformation goals are focused on improving environmental, social and corporate governance (ESG). However, around the same number (27%) plan to engage outsourced providers for ICT, human resources (HR) and customer services.

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The economy, manufacturing, education and other sectors have been subject to increased pressures and changes in recent years as a result of the pandemic and the measures taken to contain it, as well as the Russia-Ukraine war, as confirmed by various surveys and analyses. The Information and Communication Technologies (ICT) sector is also exposed to similar changes, but at the same time it is able to monitor, assess and control changes not only in its own sector but also in all other sectors, which has been a valuable help to all of them in recent years.

ICT helps businesses and institutions in all industries to organise work, adapt operations, streamline operations, process data, evaluate results, predict trends and discover new opportunities. And they enable schools and universities to implement hybrid forms of teaching and meaningful digitisation of learning processes.

This is why we have decided to publish regular summaries of information, assessments, analyses and studies by research and analyst companies that can help everyone to better monitor, learn about and understand changes and trends and to adapt more successfully to the new ICT era.

Prepared by the Department of Information and Communication Technologies in collaboration with Esad Jakupović

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